Customer Service Pillar

COURSE DESCRIPTION

In this course, you will learn about the legal aspects of doing business right and setting proper safeguards in place to avoid pitfalls that can be detrimental to your business

This Course is built on The 6 Pillars of Business Success: Doing Business Right
by Roger Doumanian available on Amazon.com

HERE IS WHAT YOU WILL LEARN

Occasionally, we may add new tutorials to this course. All new materials will be marked "new". Please check back from time to time to ensure that you are taking full advantage of new tutorials as they are added. Happy learning!

BEGINNER TUTORIALS

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Introduction to the Customer Service Pillar - Run Time: Approximately 10 Minutes
  • What is the Customer Service Pillar
  • The Purpose of the Customer Service Pillar
  • The Customer Service Pillar in Action
Your Customer Service Policy

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Your Customer Service People

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Customer Service Quality: Before, During and After

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Training - It's A Must!

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INTERMEDIATE TUTORIALS

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Collecting Feedback - An Often-Missed Opportunity

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Developing Your Customer Service Policy

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Selecting Your Customer Service People

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Communication Skills - The Essential Trait

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Upselling and Cross-Selling - Money in the Bank!

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Equipping Your Team - Give Them the Tools of the Trade

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ADVANCED TUTORIALS

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Measuring the Success of Your Customer Service Team

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Outsourcing Customer Service - Is It A Good Idea?

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Is the Customer Always Right?

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The Heart of Customer Service

Good Customer Service is great. Excellent Customer Service is even better. But genuine Customer Service is unsurpassed. Learn how to develop a company culture and policies that steam from the heart of service – one that is committed to truly serving the customers that put food on the table. 

BONUS TUTORIALS

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Biggest Customer Service Failures (Featuring Special Guest ???)

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Course Materials

Our Courses contain the following materials, all of which are available to you as a part of your enrollment to RDC Academy at no extra charge: pre-recorded video tutorials, live webinars*, downloadable PDF study manual and worksheets, a self-paced study checklist, as well as bonus materials*.

*not all courses will contain live webinars/instruction or bonus materials.

DISCLAIMER: This Course is for educational purposes only, and is not a certification program. No certificate will be issued upon your completion of this Course.

Course Sponsor

The Legal Pillar Course is brought to you by our Sponsor, Roger Doumanian®, Attorney at Law, APC, a trusted business law firm focused on advising and representing startups, small business owners, and privately held corporations in California and Texas.

HEADQUARTERS

The Roger Doumanian Corporation
28494 Westinghouse Place, Suite 104
Valencia, CA 91355
Toll-Free 888-857-7001
Phone (661) 857-7000

cultivating businesses 

Built on Bedrock®

CONSULTING. COACHING. TRAINING.

The Business Structure Experts

OUR MISSION

Our mission is to equip business owners with the knowledge, expertise, and resources necessary to help them build a business on bedrock…one that’s independent of a fluctuating economy.

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